We live in a world where almost everything is available to us immediately through an app and on our phones.
From hailing a ride to mobile banking, we expect to be able to instantly see the status of the multiple tasks surrounding our lives. We have high expectations of the services we receive and expect them to be nothing less than slick, on time and seamless…
This is completely opposite to the experience most candidates have in an executive recruitment process.
As an industry we need to realise that to engage, attract and entice the best talent in the market, our services and engagement are subconsciously being compared to Uber, Airbnb and Amazon.
An app is not necessarily the silver bullet, but we need to be aware of the time it takes to react, and the expectations of feedback and action within a reasonable time.
We continue to see top talent choosing one organisation over another based on how they were treated in the recruitment process.